Return/Cancellation Policy - Return and Refund Policy

Returns

In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at ([email protected]) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

1. Product is damaged/defective.

2. Differ from the description on the website.

3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.

4. Missing parts/accessories.

Return Eligibility

In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.

If the product is delivered defective or damaged, in that case, customer needs to inform us through Register email ID and sent it to ([email protected]) or Call us at +91 8866440303 (Helpline Number) within 48 hours from the time of delivery.

Products should be unused.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

Invoice should be available.

Returning a Product -

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.

Steps to follow to Return a Product

Customer needs to inform us through call/email within 7 days of receiving the order.

Product should be unused.

Invoice should be available.

We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.

Customer needs to pack the product with Brand packing & paste the invoice on it.

Customer will handover the product to the courier boy.

Once the pick up is done, product will be sent to us by the courier partner.

After receiving the product, quality check will be done over the product by our team which takes 2 days time.

If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:

Once sent, customer needs to share the Courier slip along with the following bank details at [email protected]

1. Account number

2. Account holder name (Same as registered with clickwik.in)

3. IFSC Code

Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.

Product Purchase under clearance sale will not be covered under Return policy.

Products sold as combo can’t be returned individually.

Thank you for shopping at ClickWik.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund/Cancellation Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CLICKWIK GLOBAL PRIVATE LIMITED, PLOT NO 1123, AJI INDUSTRIAL AREA - 5, 80 FEET ROAD, RAJKOT, Rajkot, Gujarat, 360002.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to ClickWik, accessible from https://clickwik.in/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before shipping of ordered product without giving any reason for doing so.

The deadline for cancelling an Order is before picked up the order from the date on which You ordered the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: [email protected]

By visiting this page on our website: https://clickwik.in/

By phone number: 08866440303

Note - No, Cancellation permitted after the product Picked up by our logistic partners. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Return to Origin

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.